Return Policy
Our goal is to ensure your complete satisfaction with our products. If for any reason you wish to return a purchase, we are here to assist.
Order Returns
If you need to return an item, please contact us first. Understanding your reasons helps us to serve you better and improve our products. Here’s what you should know about returning orders:
- Damaged or Mislabeled Items: We strive for excellence in quality. If your product arrives damaged or mislabeled, please reach out to us with a detailed description and photos of the issue within 7 days of receiving the item. We will work diligently to resolve the problem and offer a free replacement for any damaged or mislabeled items.
- General Returns: If you wish to return an item due to size issues or personal preference, please contact us first to discuss your options. We advise customers to thoroughly review product details and sizing guides before purchasing to minimize the need for returns.
Filing a Return
To initiate a return, contact us with your order details and reason for return. After reviewing your request, we will provide instructions on how to proceed. Please note that return policies may differ based on the product type and reason for return.
Contact support@tristanahumada.com